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Direct Stoves Reviews

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Overall Rating

5.0
8 Reviews
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About Direct Stoves

Directstoves.com is a specialist retailer offering a wide range of wood burning stoves, multi fuel stoves, gas stoves, and electric stoves. They also provide free delivery to UK Mainland addresses. The company takes privacy and the storage of customer information very seriously. They have a returns policy in place for situations where the item ordered isn't suitable for the customer's requirements. Customers can view and track their orders by creating an account with the store. They can also update their account information, including billing and shipping addresses, orders, and newsletter preferences, from their account dashboard. The company strives to make the order process as easy as possible for customers. They offer a finance facility, allowing customers to spread the cost of their stove over time. The company's most sold products include a variety of wood burning and multi fuel stoves from different brands. They also sell fireplace beams and range cookers. The company operates from Wellington Road North, Stockport, and has a customer service line available during business hours.

Direct Stoves Coupon & Discount Codes

BLACK FRIDAY DISCOUNT: £25 off on orders over £500

Verified 7 days ago1040 Uses
£25 OFF

£20 off any order of £500 or more

Verified 4 days ago700 Uses
£20 OFF

£50 off spends of £1000 or over

Verified 6 days ago660 Uses
£50 OFF

Direct Stoves Customer Reviews (8)

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Marie Eichelberger
Marie Eichelberger
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Feb 8, 2023
Ashley Reeves
Ashley Reeves
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Feb 8, 2023
Manuel Munro
Manuel Munro
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Feb 7, 2023
Jan Weber
Jan Weber
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Feb 6, 2023
Mario Friedman
Mario Friedman
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Feb 6, 2023
Borhala Földesi
Borhala Földesi
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Feb 6, 2023
Marjan Çoban
Marjan Çoban
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Feb 5, 2023
Roger Gabriel
Roger Gabriel
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Feb 3, 2023

Direct Stoves Customer’s Q&A

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Direct Stoves FAQs

FAQ

About directstoves.com Prices and Cost?

"Directstoves.com" offers a variety of stoves, including wood-burning stoves and multi-fuel stoves. The average price to install a wood burner ranges from £700 to £3,500. Factors influencing the cost include the type of stove chosen, the installer, and whether the home already has a chimney. If a chimney needs lining or a hearth installed, these will also affect the cost.

Stoves themselves range in price from a few hundred to a few thousand pounds. The choice of stove depends on the size of the room, the type of fuel to be burned (wood or smokeless coal), the desired style, and the size of the existing fireplace.

If the home does not have an existing chimney, the installation cost can increase by an additional £1000 to £2,000. Even if there is a fireplace and chimney ready for the wood burner, the cost of preparing the area for the stove should be considered.

In terms of specific products, the Portway Arundel Wood Burning / Multifuel Ecodesign Stove is priced at £579.95, while the ACR Tenbury T400 Wood Burning / Multifuel Ecodesign Inset Stove is priced at £1,044.00. Prices for other models vary, so it's recommended to check the website for the most accurate and up-to-date information.

FAQ

About directstoves.com Popular Products and Services?

Directstoves.com is a specialist retailer offering a wide range of wood burning stoves, multi fuel stoves, gas stoves, and electric stoves. Some of the most popular products include the Portway Arundel Wood Burning / Multifuel Ecodesign Stove, Helios 5 Compact Eco Wood Burning / Multifuel Ecodesign Stove, Axon Chadwick Wood Burning / Multifuel Ecodesign Stove, and the Woolly Mammoth 8 Wood Burning / Multifuel Ecodesign Stove. These products are known for their quality and efficiency. The website also offers a variety of accessories and outdoor living products. It's worth noting that Directstoves.com is an authorised dealer for all of the major stove manufacturers in the UK, including Charnwood, Firefox, and Aarrow.

FAQ

About directstoves.com Payment Method?

At Direct Stoves, the process to make a payment is straightforward. Once the desired stove or accessories are selected and added to the "My Basket", the "Basket Review screen" appears. Here, the order can be reviewed, and any discount codes can be added. By clicking "Checkout and Pay Securely", the billing and delivery details can be entered. If the goods are to be shipped to a different address than the one where the credit card/bank details are registered, the box saying “Deliver to this address” should be unchecked, and the appropriate fields filled in. After double-checking all details: quantity, value, delivery, and billing details, and adding any notes necessary, the “Make Secure Payment” button can be clicked to complete the order. This is a secure server, and the instructions on the payment page should be followed. If any issues arise at any point of the ordering process, the sales team can be called on 0161 376 4191. The order process is designed to be as simple as possible.

FAQ

directstoves.com Return Policy?

Directstoves.com offers a 14 Day No Quibble Refund policy. This gives customers 14 days from the day of delivery to decide to keep the goods or return them for a refund. This meets the legal obligations under the Consumer Contract Regulations. To cancel an order, customers need to notify Directstoves.com by e-mail or letter. Phone cancellations are not accepted. If the goods are returned in the original packaging and in a good or unused condition, a full refund on the purchase price of the goods will be issued. If the goods are returned in any other condition, Directstoves.com will contact the customer to discuss the next stage. It is advised to take an image(s) of the product prior to the return. Additional delivery service costs cannot be refunded if the goods are returned as unsuitable and the cost of the return is borne by the customer.

In terms of shipping, Direct Stoves offer free delivery to UK Mainland addresses. For information on how they deliver, where they deliver, when they deliver and how much it costs, please visit their Delivery FAQs page.

FAQ

What is the contact information of Directstoves.com?

The contact information for Directstoves.com is as follows:

  • Address: 137 Wellington Road North, Stockport SK4 2PF
  • Phone Number: 0161 376 4191
  • Email: sales@directstoves.com

The operating hours are from 09:00 - 17:00 from Monday to Friday, and 09:00 - 16:30 on Saturday. Please note that these details might have changed, so it's always a good idea to check their official website for the most accurate and up-to-date information.

FAQ

Do Direct Stoves products come with a warranty?

Yes, all Direct Stoves products come with a manufacturer's warranty. The length of the warranty varies depending on the product, but it is typically between 1 and 5 years.
FAQ

Can I return a product if I change my mind?

Yes, Direct Stoves offers a 14-day return policy for products that are in their original, unused condition. Customers are responsible for the cost of return shipping.
FAQ

What payment options are available?

Direct Stoves offers a variety of payment options, including credit and debit card payments, PayPal, and finance options for larger purchases.
FAQ

How long does delivery take?

Delivery times vary depending on the product and the delivery address. Direct Stoves offers free delivery on most products to UK mainland addresses, and delivery times are typically between 3 and 7 working days.
FAQ

Does Direct Stoves offer installation services?

Direct Stoves does not offer installation services, but they have a network of recommended installers that they can refer customers to.

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